faqs

Layaway:
Layaway is available only on the Bears and friends over $150.00 and up offered for sale on my website and Bearpile. (shipping is extra)

Please mention layaway when submitting your purchase so I can prepare your invoice accurately.

Please read carefully below the terms and conditions of layaway. When buyer makes there first payment on layaway they agree to the terms and condition and are committing to a binding contract of purchase.

If layaway is canceled or is not paid in full by final due date the layaway then has been forfeited and the initial payment will be treated as a restocking fee. Any remaining funds will be returned to the buyer in the form of a refund through paypal.

I offer two types of layaway plans.

2 month layaway plan:
1/2 paid upon time of order, 1/2 due 30 days after the order date plus shipping and handling costs will be added at this time.

3 month layaway plan:
1/3 paid upon time of order, 1/3 due 30 days after order date, 1/3 due 60 days after order date plus shipping and handling costs will be added at this time.

Once last payment plus shipping and handling are paid your order will be shipped within 3 to 4 business days.

Payment:
I accept paypal, money orders and personal checks-(Please allow 7-10 days for personal checks to clear once I receive it).

International orders must be paid in US Funds only please via Paypal.

Shipping and Handling:
Shipping and handling are not included in the bear or other item price and are stated seperate.(only my website has shipping and handling included for US orders only. Overseas please email first.)

I ship all US orders by USPS Priority mail with insurance included.

I ship International orders First Class International unless other wise stated by the buyer for a higher rate which would include insurance and tracking.

Please email me for International shipping rates before placing an order. There are different shipping rates for each country.International Custom fees might be charged on overseas shipments and they are the responibility of the customer. These charges are never included in the shipping fees. I will add
all necessary documents for customs. Please do not ask me to under value any item.

All orders are shipped within 3 to 4 business days of payments received with except of layaway plans.

Returns:
Returns are only accepted if item is damaged during shipping. Please contact me first before you ship a bear or other item back to me. Items must be packaged in original packaging. Original and return shipping costs are not refundable.

All sales are final and are non-refundable.

Commissions and General Notes:
I am not taking Custom orders of any kind at this time.

All items are one of a kind no two are alike, due to each one is handmade by me the Artist.

All items are for the Adult Collector only and will not be sold as child-safe.

Sizes are approximate.

Prices are non-negotiable, layaway is.....